Introduction
Zingasoft values your privacy, so we’ve developed an easy to understand Privacy Policy that covers how we collect and use your information.
Depending on your relationship with Zingasoft, this info may include website behavior information, contact information, email data logs, and more. We share the information you provide with a very limited number of third parties, only in the cases where this is needed for the purpose of providing you with a stable and enjoyable experience when visiting Zingasoft. You can understand when we collect and how we treat each type of data in the sections below.
When we refer to “we” and “us”, we mean Zingasoft OOD which controls the information collected when you use our website.
You always remain in control of your data. You can ask us to update or erase the information we store, as long as this erasure is not in conflict with any legal obligations we may hold to national and international regulators.
Here are the types of information we may be collecting in the course of our relationship with you.
Usage information
What is it?
When visiting our domain, we will collect information about your interaction with the site, like pages you visit and specific actions you take like signing up for our newsletter or sharing one of our blog posts on social media.
This information is collected in combination with data like user location, Internet browser type, device, operating system, your language preference, or the referring website you came to us through.
How do we use it?
Usage information is used primarily in aggregate for statistical purposes. It helps us understand which parts of our website are of greatest interest and also provides information used to improve our website. This information is shared with our third-party analytics services Google Analytics and Sendinblue. Those services operate through servers located within the EU or in accordance with Standard Contractual Clauses (SCC), ensuring the secure transfer of information.
Data retention
Usage information stored in Google Analytics is kept up to 26 months after your last visit and afterward used only in aggregate reports. Usage information in Sendinblue is kept for as long as you’re actively engaging with Zingasoft through email communication or our website. Once you unsubscribe from email communication, your contact will still be stored in the platform for an indefinite amount of time to ensure that if you decide to sign up again, you will be able to pick up where you left off.
Log information
What is it?
Log data contain data about the nature of each access of our services, including originating Internet Protocol (IP) addresses and endpoint (the requested files on our website), as well as timestamps for this activity. Web servers usually keep log files that record data each time a device accesses those servers.
How do we use it?
Log data is used to analyze website usage, improve performance, and eliminate any bugs. We primarily look at this information in aggregate, but we might review individual logs when looking for the cause of specific issues. Only a small part of our engineering team has access to the full platform logs.
Data retention
Log data stored on our platform is kept for an indefinite period of time to help us review the potential recurrence of bugs and user issues, and to monitor any attempts for unauthorized access to our website.
Contact information
What is it?
If you contact us with a question, through any of our communication channels, like email, the contact forms on the website, or through our social media accounts on Facebook, Twitter, or LinkedIn, we will receive and store your contact details, like email, name, or social media account link.
You may also provide us with your contact details when subscribing to our newsletter. We might also collect information about categories of interests you provide us with, such as what types of content do you want to receive from us.
How do we use it?
We use your contact information to communicate regarding your query, in the case of contact forms, or to send you product updates and helpful materials in the case of our newsletter.
Before we send you any promotional messages or content, we will collect your explicit consent for doing so. We may add you as a subscriber to our newsletter if you download high-value materials like ebooks, checklists, whitepapers, or manuals that we have invested a lot of time in producing, as this is in line with our commitment for bringing value to our community, as well as our legitimate interests as a service provider. You can unsubscribe from this type of communication – you will find an unsubscribe link in the footer of each promotional email we send out. All our email communication is managed through our partners Sendinblue.
Data retention
All communication history through our official communication channels between you and our team is kept in Sendinblue for future reference, even if you unsubscribe from our email list. This is done in order to be able to answer any future questions you might have.
Contact information used for subscribing to promotional emails is kept in our active subscriber lists in Sendinblue. If you unsubscribe, we will still keep your contact information on file to prevent future email send-outs.
For all types of communication information, you can request that we delete your data and we’ll do so within a 30 day period.
Sensitive information
We do not knowingly collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. If you include such information as part of your email request or social media message, we would still not purposefully collect and store this information or disclose to anyone.
Cookies
What is it?
A “cookie” is a piece of information that is stored on your computer and which records how you move your way around a website so that when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyze traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system.
Cookies can be session-based – only stored on your computer during your web session and are automatically deleted when you close your browser – or persistent – remaining even after you close your browser. Persistent cookies are stored as a file on your computer and can be read only by the website that created them when you visit that website again.
How do we use it?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us to develop and improve our website in response to what you might need or want.
Cookies are also used to pursue our legitimate interests of improving marketing performance by analyzing the effectiveness of advertising and other promotional efforts.
We use cookies in Google Analytics and Sendinblue to analyze data for the purposes outlined above. We also cookies or pixel tags for services such as Facebook, LinkedIn, or Twitter in order to create and manage marketing campaigns.
Deactivating cookies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. You can visit this page for more information on how to manage and remove cookies across a number of different internet browsers.
You can also deactivate specific 3rd party cookies through the following page managed by the EDAA (European Interactive Digital Advertising Alliance).
Information and opt-out options for some common cookie providers used by us can be found here:
How do we protect your personal information?
Zingasoft OOD and its authorized partners shall take appropriate organizational and technical measures to protect your information and traffic data provided to us/them or collected by us/them, and shall not retain it any longer than permitted in order to perform its services or as required under relevant legislation. Your personal data can only be accessed by authorized employees of Zingasoft, or by Zingasoft authorized partners’ employees needing to access this data to fulfill their given duties.
Whenever possible, we will keep any information you provide us with limited to our own databases and systems. We may have to share your personal data in the following limited circumstances:
- Allow our customers to pay for our Services.
- Facilitate communication with you.
- Manage our general business operation with the help of professional advisers including lawyers, bankers, auditors, and insurers.
- Abide by local and international regulations by providing information to government bodies that require us to report processing activities.
- Track our website’s usage and provide reports to help us improve our services and conversions.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions as outlined in mutual agreements and those third parties’ privacy policies.
How do we protect your personal information?
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at office@zingasoft.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
Can this Privacy Policy change?
We may update our Privacy Policy from time to time. We will notify you whenever we change the policy in a material way by contacting you through email and publishing the updated privacy policy on this same URL address.
If you have any questions or concerns regarding this policy or Zingasoft in general, please contact us at office@zingasoft.com.